Delivery Information

Silicon-Ark Delivery & Returns Information

**** as of 1-1-2021   NO EXPORTS  ( No exceptions ) WE DO NOT EXPORT ***

**** ORDER CUT OFF TIME for next day UK delivery : 2.00 PM ****

****  £10.00 minimum goods value - otherwise Paypal will not process your order at checkout ****

Delivery is automatically calculated by order weight and service type requested,

Service type options:

UK  orders under £50 :   Please select Royal Mail  "Signed for" service   1st class for next day      or   2nd class for 2-3 days service.

UK  orders over £50 :   Please select Royal Mail  "Special Delivery"    for guaranteed by 1pm delivery service.  ( Not available during Covid-19 lockdown )

Rest of World :  NO service available as of 1-1-2021 due to customs delays and excessive fees & taxes.   

Returns Policy:

In the first instance please phone the office directly for advice.

If goods are incorrectly supplied, and returned correctly then full credit will be issues or replacement items sent at our cost.

If goods are incorrectly ordered, replacements (If available) will be sent upon return and inspection of original order. All return / resend carriage & insurance costs are the responsibility of the pourchaser. A 25%  restocking fee will be charged to cover our time required to test and re-pack items not required.

If it is agreed that goods can be returned then please return using a recorded and insured delivery service such a Royal Mail "signed for" or "Special delivery" for expensive items. The cost of any return is the buyers responsibility, but may be credited upon inspection of the goods. Please ensure that any item returned is in original packaging, as this forms part of the sale (*). Upon inspection any items that are found to have been fitted, used or tampered with may not be credited, or may be part credited.

Items delivered to a correct address / incorrect address / refused by purchaser / returned by delivery agent will be refunded provided goods return intact. A re-testing fee will be charged, postage will not be refunded. 

Note (*) packaging refers to any box, carton, waffle tray, ESD foams, o.e.m packaging  that encasedand or protected the articles.

IMPORTANT EXCEPTIONS:

Items that are prone to ESD damage cannot be returned.

Items that require pre-assembly preparation such as baking, cannot be returned.

Items in sealed environmental packaging cannot be returned once opened.