Delivery & Returns
**** ORDER CUT OFF TIME for next day UK delivery : 2.30 PM ****
**** UK + EEC (domestic) orders: £5.00 minimum goods value - otherwise checkout will not process your order ****
****EEC VAT Registered companies - Please contact us before ordering as we need your VAT number otherwise you WILL be charged VAT if you order online.
UK delivery calculated by weight and service type requested,
Small items no value : Royal mail 1st or 2nd class recorded. (Note: due to the size of some components hardly anything gets through the 5mm Royal Mail letter thicknes'o'meter test...so it's classed as a parcel).
Small items of value : Royal mail Special delivery by noon.
Bulky parcels urgent : TNT next day if ordered before 10.00am.
EXPORT (EU - European Union) WELCOMED : please contact before ordering. Email email@example.com so we can work out a total that includes carriage cost and tax (if any). If you are a business please provide your VAT number for verification. If a private individual with no VAT number you will be charged VAT.
A full Pro-forma invoivce will be emailed . Please note minimum order value of £50 applies due to customs paperwork and all other grief.
EXPORT ( USA, CANADA , AUSTRALIA,NEW ZELAND) WELCOMED : please contact before ordering. Email firstname.lastname@example.org so we can work out a total that includes carriage cost and tax (if any). A full Pro-forma invoivce will be emailed . Please note minimum order value of £50 applies due to customs paperwork and all other grief.
Fantastic 4 day service to Australia and America at very reasonable rates.
EXPORT (rest of world) Please contact before ordering, some export resistrictions may apply. No ex-military items to be exported.
In the first instance please phone the office directly for advice.
If goods are incorrectly supplied, and returned correctly then full credit will be issues or replacement items sent at our cost.
If goods are incorrectly ordered, replacements (If available) will be sent upon return and inspection of original order. All return / resend carriage & insurance costs are the responsibility of the pourchaser. A 25% restocking fee will be charged to cover our time required to test and re-pack items not required.
If it is agreed that goods can be returned then please return using a recorded and insured delivery service such a Royal Mail "signed for" or "Special delivery" for expensive items. The cost of any return is the buyers responsibility, but may be credited upon inspection of the goods. Please ensure that any item returned is in original packaging, as this forms part of the sale (*). Upon inspection any items that are found to have been fitted, used or tampered with may not be credited, or may be part credited.
Note (*) packaging refers to any box, carton, waffle tray, ESD foams, o.e.m packaging that encasedand or protected the articles.
Items that are prone to ESD damage cannot be returned.
Items that require pre-assembly preparation such as baking, cannot be returned.
Items in sealed environmental packaging cannot be returned once opened.